FAQs
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Unfortunately, customized items cannot be returned. Additionally, customized items cannot be refunded.
Did you receive a product you aren’t completely thrilled with? That doesn’t sit well with us! Contact our Customer Care Team at cs@pexagontech.com so that we can assist you!
The laser-engraved products will have a laser machine etch on them. Not unlike engraving a piece of jewelry, the etching will always be the color of the substrate that it’s been etched on. As a result, there is NO choice of color for engraving on any of our products. If you need customization in color, you should consider one of our full color printed products.
Yes! Simply log into your account, find your order history, hit the “Reorder” (blue shopping cart) button for the corresponding order on your account page and you are good to go! Changes to quantity can be made at this point.
PROCESSING TIME
Orders placed before Midnight ET will begin processing the next business day and will ship immediately after production is complete. Order processing and manufacturing can take up to 3 business days (unless specified otherwise on the product page). Business days do not include weekends or major holidays.
SHIPPING TIME
Transit time will depend on the shipping method chosen and where the order will be shipping to from CT.
Good news! Our pricing includes FREE customization on all products and NO setup fees! We want you to have the freedom to create an amazing product without having to tally up customization costs.
When ordering a product, you may choose to customize the item or order it with no customization. If you choose to customize, the price will not change no matter what type of customization is chosen.
In addition to Amex, Mastercard, and VISA, we also offer PayPal® as an additional convenient payment option.
No! In fact, you can buy just one and still get free customization!
Our business hours are Monday through Friday 9AM – 5PM ET. When contacting us outside of these hours, please expect a response on the next business day.
You sure can! All of our products are available in quantity 1 and can be customized any way you like! And shipping is always FREE!
Our site does not allow for use of more than 1 promo code per order.
Great Question! Click here /pages/what-is-a-pack
Absolutely! You will simply choose 1 unit, customize it as you like and then add to cart. You will continue to do the same process until all of your personalization is done.. To save time, when you do your first design, you will want to "Save Design" in the customizer so that you can use the same layout for all of the items you will be personalizing in the order. When choosing the same design for your next personalization, you will just need to switch out the name.
Unfortunately, depending on the imprint type and the product chosen, the printers used for customization have limitations on the maximum imprint area possible. We have maxed out the usable imprint area in the customizer for each product. If you have a unique request, feel free to reach out to us at cs@pexagontech.com.
Simply go to https://pexagontech.myshopify.com/account/register
PLAYBOOK FILE PREPARATION
For best results, here’s the export settings we recommend. With many types of video software and video conversion tools, you may not have options to change some of these. If you have any trouble, feel free to contact us and we can help.
Export as a .MP4
Set resolution to 1080p (1920px width)
Set bitrate from 5 to 8 Mbps (5000-8000Kbps)
Important note: anything larger than 1080p (2.5K, 4k) may not play on the PlayBook.
HOW TO LOAD VIDEOS ONTO PLAYBOOK
Begin by plugging in the playbook to your computer using the included USB cable. Be sure to orient the micro USB end properly before inserting. The PlayBook will mount on your desktop as an external device (much like a flash drive). This is also how the battery is charged.
Navigate and open the “PLAYBOOK” external disc (may be listed as “Untitled”). You’ll see 3 demo .MP4 files that we’ve preloaded as sample content. Move all demo files to your computer’s trash. Note: to completely remove the files, you’ll need to empty your computer’s trash/recycle bin.
Before loading video file(s), we recommend renaming them. To have the videos autoplay in a specific order when opening the PlayBook, rename the files with a sequential number prefix. (Example: 01_myvideofile.mp4, 02_myvideofile.mp4, 03_myvideofile.mp4, etc). The videos will play in order, sorted by filename.
You can load any type of files on the PlayBook, but only video files will autoplay on screen. Non-video files can easily be viewed on your computer when the PlayBook is plugged into your computer (just as you would view files on a flash drive).
Once you have loaded your file (s) onto the PLAYBOOK, be sure to remove the cable from the cable jack on the side of the unit. Failure to do so will prevent the PLAYBOOK from launching!!!
**IMPORTANT: DO NOT REFORMAT THE DEVICE**
Reformatting the PlayBook for any reason will result in videos not being able to play. This would effectively cause the PlayBook to become an external storage-only device with no screenplay capability. There should be no need to reformat.